Terms and conditions
LEGAL NATURE OF THE CONTRACT
The contract is subject to the status of furnished tourist rental. Rentals are concluded as temporary residence. The premises cannot be used as a primary or secondary residence.
The tenant will not be able to carry out any commercial or professional activity there on a regular or occasional basis, unless agreed with the owner.
The tenant cannot take advantage of the legal provisions applicable to residential leases, in particular with regard to remaining in the premises.
In the event that illegal or harmful activities in terms of neighborhood (lack of hygiene, noise pollution, aggressiveness, etc.) are suspected or observed, the owner reserves the right to simply cancel the stay. In this specific case, no refund of the amounts paid will be made.
DURATION
The tenant accepting the contract, concluded for a period determined by the reservation, will not under any circumstances be able to claim any right to remain in the premises at the expiration of the period initially provided for in this contract.
ARRIVAL AND DEPARTURE
For Arras, arrival being autonomous, it takes place at the time desired by the tenant but after 4 p.m.
Departure must take place before 12 p.m.
For the house on stilts, arrival is between 3 p.m. and 9 p.m.
Tolerance on exceeding these times can only be authorized after agreement from the owner according to the reservation schedule.
STATE OF PLACE
The accommodation contains dishes, furniture, bedding, household appliances, etc., all clean and in good condition, as indicated in the inventory and inventory of the gîte.
An inventory is available in the apartment. The tenant must report any anomalies, missing items or unindicated damage, by email, within 24 hours of their arrival.
The tenant must check the condition of the premises and the inventory upon arrival as well as the proper functioning of household and sanitary appliances. The installations are in working order and any complaint concerning them occurring more than 24 hours after taking possession of the premises cannot be accepted. Failing this, the accommodation will be deemed to be in good condition and the inventory and inventory conform to reality.
Furthermore, the state of cleanliness of the gîte upon the tenant's arrival must be noted in the inventory. Cleaning of the premises during normal use is the responsibility of the owner. In the event of abnormal use of the premises, or exceptional dirt, cleaning costs (50€ for Arras and 150€ for the house on stilts) will be invoiced to the tenant.
Any presence of odor (from cigarettes or vaping) will result in additional special cleaning (€250) payable by the tenant.
SECURITY DEPOSIT (= DEPOSIT)
No security deposit will be requested. If you are responsible for a breakage or unintentional damage, you just need to report it so that it can be corrected for the next tenant. If the breakage or damage is significant, you will need to make a report and report it to your tenant's civil liability insurance. If a breakage or significant damage was not reported, after an unsuccessful contact attempt, it would be considered voluntary and followed by a complaint being filed in order to obtain compensation and damages.
USE OF THE PREMISES
The tenant uses the rental in a peaceful manner and makes good use of it, in accordance with the purpose of the premises.
The tenant undertakes to occupy the premises personally, in accordance with the expected number of people, to live there “as a good father” and to maintain them. The tenant takes care to preserve the tranquility of the neighborhood.
The tenant undertakes to read the instructions of the internal regulations and the accommodation manual (which is sent to him by email before the stay) and to respect them (no smoking inside, unauthorized parties, no animals …).
The rental concluded between the parties to this deed cannot under any circumstances benefit, even partially, third parties, natural or legal persons, without the written agreement of the owner. Any violation of this last paragraph would be likely to result in the immediate termination of the rental at the fault of the tenant, the rental proceeds remaining definitively acquired by the owner.
The tenant cannot object to a visit to the premises, when the owner or his representative requests it.
NUMBER OF OCCUPANTS
The number of tenants cannot exceed the accommodation capacity.
The number of tenants actually present must correspond to the number indicated in the contract. In the event of non-compliance, the rental will be canceled and the price of the stay remains the responsibility of the tenant.
The owner must be informed of possible access to the accommodation by third parties.
INSURANCE
The tenant is responsible for all damage and deterioration occurring due to him, as well as any disappearance of equipment.
The tenant undertakes to insure himself against rental risks (fire, water damage, etc.) and bodily risks, and against damage of any nature likely to incur liability.
The tenant declares that he holds private life liability insurance covering resort risk (vacation rental). The owner can request an up-to-date insurance certificate before each rental. Lack of insurance, in the event of a disaster, will give rise to a complaint and claims for damages.
The owner undertakes to insure the accommodation against rental risks on behalf of the tenant, the latter having the obligation to notify him, within 24 hours, of any disaster occurring in the accommodation, its outbuildings or accessories.
RESPONSIBILITY
The owner cannot be held liable in the event of damage or theft of personal effects both in the accommodation and in outdoor areas.
The owner cannot be held responsible for fortuitous cases of force majeure or nuisance disrupting, interrupting or preventing the stay.
Minors under the age of 18 are under the sole and complete responsibility of their parents for the entire duration of their stay.
Particular attention should be paid to the house on stilts, due to the free access to the pond.
CANCELLATION BY THE TENANT
Modification: If the tenant wishes to modify his reservation, once it has been confirmed, the owner will do his best to accommodate him. In the event that this proves impossible, the tenant may request the cancellation of the reservation which will be subject to the cancellation conditions set out below.
Cancellation before arrival at the premises: Any cancellation must be notified to the owner by email.
Cancellation more than 5 days before the start of the stay: Full refund.
Cancellation 5 days or less before the start of the stay: Payment for the entire stay remains with the owner.
If the tenant does not appear within 24 hours following the indicated arrival date, the contract becomes void and the owner can dispose of the gîte. The price of the stay remains with the owner, no refund will be made.
If the stay is shortened, the rental price remains with the owner. No refunds will be made.
It is advisable to take out cancellation insurance with your insurance company, in order to be insured against cancellations or interruptions of your stay.
CANCELLATION BY THE OWNER
Cancellation by the owner can only take place in the event of force majeure which makes rental impossible in good hygiene or safety conditions. In this case, the owner pays the tenant all of the amounts collected.
COMPLAINTS AND DISPUTES
Any possible complaint during the tenant's stay must be reported immediately to the owner in order to resolve the problem as quickly as possible. The tenant will not be able to claim any compensation in the event of urgent repairs having to be carried out during his stay in the accommodation.
If the complaint concerns the inventory of fixtures or the rental inventory, it must then be made, in writing, within 24 hours of arrival. The owner and tenant must encourage amicable settlement. For other disputes, the tenant can contact, without time limit, a representative body. Any complaint relating to the rental will be handled by the competent court.
RESERVATION
To begin, you should fill in the arrival date, the departure date as well as the number of people and click on “search”
As part of the form, a summary is displayed with the name of the accommodation, the arrival and departure dates and the number of people.
If everything is correct, you must complete the contact form, choose a payment method and check your acceptance of the general conditions.
You choose the payment method. A screen appears that you must fill in with your bank card details.
Your reservation is validated.
If you want to use another payment method, use the contact form.
Approximately 4 days before the rental: an email is sent to the tenant with the accommodation guide.
1 to 2 days before arrival, the tenant receives the access codes to the accommodation (for Arras)
PRICE
The price list and minimum stay lengths are available on the gîte's website.
The tourist tax is not included in the price (€1.90 per night and per person for Arras).
The owner reserves the right to modify its prices at any time. Stays are billed based on the rates in effect at the time the reservation is made. Prices are inclusive of all taxes and are expressed in Euros. All orders, whatever their origin, are payable in Euros.
Reservations for additional services are subject to availability. If the service cannot be performed for whatever reason, the price of the service will be fully refunded without any question of compensation.
Reduction: offers cannot be combined unless otherwise specified. If an offer is mentioned on the site, it will automatically be taken into account during billing.